Search the answers behind PlugSense features and support flows.

PlugSense is an iPhone EV charging app built around charger reliability. It combines map search, community check-ins, live presence, route planning, predictions, saved chargers, and profile tools in one workflow.

Core product flows in the current app are available without a paid subscription. Some builds may include advertising or attribution integrations.

PlugSense uses recent and historical station signals, including check-ins and backend-side status intelligence, to estimate reliability. The system weights fresh data more heavily than stale reports.

It is a heuristic prediction layer generated from recent station signals and a 168-hour week model. It is meant as a hint, not a promise that stalls will be available.

Open a charger while signed in, tap Check In, choose the outcome, and add optional notes or photos. The app currently requires you to be within 100 meters of the charger and respects a one-hour cooldown.

Live Presence lets drivers indicate that they are arriving, waiting, charging, or finishing at a charger. Starting a presence session currently requires being within 500 meters of that charger.

Route planning uses origin and destination coordinates, vehicle assumptions, and charger reliability context to generate candidate routes. The current route styles are Safest, Balanced, and Fastest.

Yes. When notifications are enabled and system permission is granted, PlugSense can monitor a limited set of saved chargers and trigger local alerts when their live status changes.

PlugSense can request Tesla authorization, show linked vehicle state such as battery and charging information, and relay charging commands you initiate. Tesla token material is stored server-side and encrypted at rest.

Location powers nearby station discovery, route inputs, 100-meter check-in verification, and 500-meter Live Presence verification. PlugSense does not publish your exact location to other users.

PlugSense ingests data from sources such as Open Charge Map, NREL, OCPI providers, Tesla-related feeds, and OpenStreetMap context, then normalizes that information through the PlugSense backend.

Use the Delete Account action in the Profile area of the app. If you lost access, restore the original sign-in method first, then complete deletion in-app. See Delete Account for the full flow.