Privacy Policy

How PlugSense handles personal data.

Last updated: April 6, 2026

Short version: PlugSense uses account, location, and service activity data to power charger discovery, reliability features, and support operations. It does not need to sell personal data to provide the service.

This Privacy Policy explains what information PlugSense may collect through its mobile app, website, and related services, how that information is used, and what choices users have.

1. Information We May Collect

Account Information

If a user creates an account, PlugSense may store information such as email address, display name, and an optional profile image.

Location Information

With permission, the app may use precise device location for nearby charger discovery, route planning, and proximity validation for check-ins.

Activity Information

PlugSense may store charger views, search activity, saved stations, and submitted check-ins such as worked, blocked, slow charge, or failed outcomes.

Support Communications

If someone contacts support, PlugSense may retain the information included in that message so the issue can be tracked and resolved.

2. How PlugSense Uses Information

  • Provide charger discovery, reliability, route planning, and account features
  • Improve station records and trust signals using recent check-ins
  • Respond to support requests and troubleshoot technical issues
  • Protect the service against fraud, spam, abuse, or fake submissions
  • Produce aggregated operational analytics to improve the product

3. Data Sources and Service Providers

PlugSense may combine first-party activity with station data supplied by public or commercial providers such as Open Charge Map, NREL, or charging-network integrations. The website and some backend infrastructure may also be delivered through Firebase and related Google services.

4. Sharing and Disclosure

PlugSense can share information only in limited cases, such as:

  • Displaying public-facing check-in content to other PlugSense users
  • Using service providers that operate hosting, analytics, or messaging systems
  • Responding to legal obligations or valid law-enforcement requests
  • Publishing de-identified or aggregated product insights

5. Retention

PlugSense may retain personal data for as long as reasonably needed to operate the service, comply with legal obligations, prevent abuse, and preserve reliability history tied to charging-station reports.

6. User Choices

  • Users can review and update profile information inside the app when available
  • Location permission can be revoked at the device level
  • Notification preferences can be changed in-app or in device settings
  • Data and deletion requests can be sent through the support channel

7. Children's Privacy

PlugSense is not intended for children under 13 and should not knowingly collect personal information from them.

8. Changes to This Policy

PlugSense may update this policy from time to time. Material changes should be reflected by a revised date on this page and, when appropriate, through in-app or email notice.

9. Contact

Questions about privacy can be sent to support@plugsenses.app or through the Support Center.