Support Center

Real help for real charging problems.

Use this page to report charger issues, get account help, and share enough detail for the PlugSense team to reproduce what happened.

Email Support Browse FAQ

Best Way to Report a Charger Problem

Include the station name, address, date, local time, connector type, and any error code or screenshot you saw. That shortens the back-and-forth.

Account and Data Requests

Use the same support address for profile corrections, account access issues, data export requests, and account deletion follow-up.

Staging Note

This .dev site is the staging support center. Review the flow here before mirroring it on the production domain.

Fastest path: email support@plugsenses.app with your station name, charging network, timestamp, and a clear summary of what went wrong.

What to Include

  • Station name or exact address
  • Date and local time of the charging attempt
  • Connector type used, such as NACS or CCS
  • Any message shown in the app or on the charger screen
  • Your vehicle model when it matters

Good Subject Lines

  • PlugSense charger outage report
  • PlugSense account access help
  • PlugSense data export request
  • PlugSense account deletion request
Quick Answers

Support FAQ

Use live search to filter the questions below.

What is PlugSense?
PlugSense is an EV charging discovery app focused on trust. It combines charging station details with reliability signals and community check-ins.
How are reliability scores generated?
Scores are estimates based on available signals such as check-in outcomes, historical uptime, and data recency. They help rank stations but are not a guarantee that a charger will work when you arrive.
Why does PlugSense ask for location?
Location is used for nearby charger discovery, route planning, and verifying that a check-in was made close enough to a station to be trustworthy.
How do I submit a useful check-in?
Open the charger while you are nearby, choose the outcome, and add optional notes. Mentioning the connector and any on-screen error message makes your report much more helpful.
How do I delete my account?
You can delete your account from the app or follow the instructions on the Delete Account page.
Where should I send support requests?
Send support questions to support@plugsenses.app. Include the most relevant station and timing details so the team can act quickly.